FAQ - MOVING IN SAN DIEGO WITH MASTIFF MOVING
At Mastiff Moving, we take pride in delivering exceptional moving services with professionalism and care. Our clean-cut, courteous, and highly trained crew is dedicated to treating your belongings with the respect they deserve.
We know you’ve worked hard for everything you own, which is why we meticulously wrap, protect, and transport your household goods – ensuring they arrive safely at your new home. From large furniture to delicate accessories, we handle every item with precision and care.
Whether you’re moving from a studio apartment or an expansive estate, you can trust Mastiff Moving to provide a seamless, stress-free experience. With us, you’ll have peace of mind knowing you’re in safe and reliable hands every step of the way.
Yes! Mastiff Moving is fully licensed by Caltrans and The Bureau of Household Goods and Services with the State of California.
Cal-T #0192354
Yes! Mastiff Moving is fully insured and offers three (3) coverage options. Our customers are able to choose between Basic coverage, Actual Cash Value protection or Full Value protection.
Mastiff Moving is a licensed and permitted intrastate moving company, providing professional moving services throughout California. While we specialize in local and statewide moves, we are not licensed for interstate relocations and, unfortunately, cannot assist with out-of-state moves.
For trusted, efficient, and fully compliant moving services within California, Mastiff Moving is here to help!
We recommend starting your move preparations as early as possible to ensure a smooth moving day. Here are some key steps to get ready:
- Declutter by donating or selling unwanted furniture and items.
- Organize your belongings for easier packing and unpacking.
- Pack essentials in an overnight bag, including toiletries, medications, and chargers.
- Secure pets in a safe space or arrange for offsite care with family or friends.
- Clear pathways to allow the moving crew to navigate your home safely and efficiently.
- If packing your own boxes, be sure everything is packed and ready before moving day.
Following these steps will help ensure a seamless moving experience with Mastiff Moving, San Diego’s trusted moving experts.
Being packed and ready to go ensures a fast and efficient move. Here’s what that means:
- All loose items should be packed in sealed, clearly labeled boxes, ready for loading.
- Boxes should be full and packed to the top, securely taped, and stackable for safe transport.
- Dresser drawers should be emptied and all clothing removed from the drawers, but leave the drawers inside the dresser.
Proper packing helps our Mastiff Moving crew work efficiently, ensuring a smooth and stress-free moving day.
If you’re looking to reduce moving costs, here are some helpful tips:
- Declutter before move day – If in doubt, throw it out or donate unwanted items.
- Pack your own boxes and be completely packed and ready to go.
- Stage your boxes – Choose a designated area to place all packed boxes for easy loading.
- Move odd-shaped items yourself – Transport table lamps, floor lamps, artwork, musical instruments, potted plants, and other delicate or oversized items in your personal vehicle before move day.
- Disassemble furniture in advance – Store hardware in labeled Ziploc bags and keep them with the corresponding furniture piece.
- Dismount TVs before move day – If possible, pack them in a TV box for added protection.
- Keep pathways clear – This allows your Mastiff Moving crew to work efficiently and safely.
By taking these steps, your move will be more efficient and keep costs down.
For the best availability, we recommend scheduling your move at least 7 days in advance. However, we understand that sometimes moves come up unexpectedly.
We’re always happy to accommodate short-notice moves whenever possible, as long as we have availability and enough time to schedule a crew. In fact, Mastiff Moving has been known to pull off last-minute miracles for customers in need!
Contact us as soon as possible to secure your preferred moving date in San Diego and surrounding areas.
We understand that plans can change. If you need to reschedule your move, please notify us as soon as possible.
Our team will do everything we can to accommodate your new move date based on availability. The sooner you reach out, the better we can adjust our schedule to meet your needs.
At Mastiff Moving, we’re committed to making your San Diego move as seamless as possible – no matter the circumstances!
At Mastiff Moving, we strive to exceed your expectations with every move. The best way to show your appreciation for a job well done is by leaving a review or recommendation, which helps our San Diego-based business continue to grow.
If you’d like to share your experience, we invite you to leave a 5-star review on Google, Nextdoor, or Yelp. Your feedback helps others in San Diego and surrounding areas find trusted, professional moving services.
We also greatly appreciate personal referrals. Please share your Mastiff Moving experience with family and friends to help us continue providing top-quality moving services.
Tipping is entirely up to you! While not required, tips are always appreciated and gratefully accepted as a gesture of thanks for a job well done. If you choose to tip your crew, the most common amount is $20 or more per mover. You can provide tips in cash or conveniently add them as a line item on your invoice. Your generosity is always appreciated!
Yes, Mastiff Moving has a 4-hour minimum labor charge. If your move takes less than 4 hours, you will still be invoiced for the minimum time requirement. Any labor exceeding 4 hours will be billed based on the actual time spent.
Yes, per California state labor law, we are required to charge time and a half for any labor exceeding 8 hours in a single day. For larger moves expected to take longer than 8 hours, we may mutually decide to split the move over two days to help you avoid overtime costs.
Our Moving Coordinator will work with you to create the most cost-effective and efficient plan for your relocation.
At the completion of your move, our Lead Mover will guide you through the check-out process. An invoice will be emailed to you with a secure payment link for electronic payment. Payment is due upon receipt, so please complete your payment before the crew leaves.
We offer several convenient payment options:
- Cash: Enjoy a 2% discount for cash payments.
- Credit/Debit Cards: A 3% processing fee applies.
- Apple Pay: A 3% processing fee applies.
Yes! Mastiff Moving specializes in safely prepping, packing, and transporting your bulky, heavy, and fragile items. Our skilled crew is experienced in moving grandfather clocks, pianos, gym equipment, safes, appliances, sporting goods, glass, artwork, antiques, and other delicate valuables with the utmost care and precision.
During your video walk-through, please inform us of any specialty or fragile items you need relocated so we can plan accordingly and ensure a smooth, secure move.
No, Mastiff Moving does not disconnect or reconnect appliances or light fixtures.
To ensure a smooth moving process, customers are responsible for:
- Disconnecting the water lines from washing machines and refrigerators and ensuring all water is fully drained before our crew arrives.
- Dismounting light fixtures from ceilings or walls prior to move day.
If assistance is needed, we recommend hiring a licensed plumber or electrician to handle these tasks safely.
At Mastiff Moving, we cannot accept any hazardous materials for transport. This includes items that are combustible, corrosive, explosive, or flammable, as defined by the US Secretary of Transportation.
Some common household items considered hazardous and not accepted for shipping include:
- Combustible liquids: Rubbing alcohol, motor oil, antifreeze.
- Corrosives: Acids, drain cleaners, photographic acids, bleach, batteries, water purifying agents.
- Explosives: Fireworks, small arms ammunition, flash bulbs.
- Flammables: Lighter fluid, matches, wood oil stains, garden sprays, paint, varnish, paint removers, butane/propane, gasoline, charcoal briquettes.
- Compressed gases: Aerosol cans, fire extinguishers, scuba diving tanks.
For safety reasons, please ensure these items are properly disposed of or handled another way before your move.